Document creation can take many different forms and in some cases take on a life of their own. Experience has shown us that a ‘one size fits all’ approach is not always applicable so our process follows a typical example of the document creation cycle.When there are no existing documents, we start from the beginning and formulate a baseline for creation.These are the basic steps:

Requirements Definition:

Determine the type of documentation required and the best style and format.

• Policy and Procedure
• 'How To' Manual
• Functional Specification
• Technical Specification
• User Guide
• Program Specification
• System Specification
• White Paper
• Newsletter
• Brochure
• Presentation
  
• Data Gathering:
  Conduct interviews of SMEs where necessary and compile operational notes. Organize and create a working text for review.
  For an illustrated example of our documentation approach, see Crafting a Document
  
• Illustrations and diagrams:
  Complex concepts and system depictions can be visually narrated with the use of such tools as:
  • Visio
  • Illustrator
  • Photoshop
  • Fireworks
  • Powerpoint
    
• Review Process:
  Electronic routing is a proven method for facilitating the review and feedback of all concerned parties.
• Sign-off
• Users should be involved in every phase of the process to ensure signoff.